Frequently Asked Questions
Learn more of the cold, hard facts about our innovation ice-making products and technologies:
- Is financing available?
Yes. Conditions apply. Please contact us for details.
- Can machines be remotely monitored or remotely reset?
Yes. Remote sales/status monitoring and remote reset systems are available.
- How do I know I won’t be competing directly against other Ice House America vending machines?
Each Ice House is assigned a protected area where North Carolina Icehouse, LLC will not sell another machine in that area, area size will vary.
- What is included with each ice vending machine?
The initial supplies that come standard with each ice vending machine are:
- Monitoring system
- 1 box of twist ties and holder
- Canopy
- Standard skirting material for flat foundation installation
- Sanitation kit which includes chlorine test kit, liquid hand sanitizer, sanitizing spray bottle with hose, gloves and glove dispenser
- Standard graphics
- Sediment filter
- Hockey puck lock
- Extra shelf for bags
- Bag loader
- Second bill acceptor
- Multi-vend capabilities
- Vend coupons
- Does Ice House America have a warranty policy?
Yes. Every ice vending machine comes with a 12-month warranty against defects in material and workmanship.
- Who delivers and installs an Ice House?
Delivery and installation is provided by North Carolina Icehouse, LLC.
- How long does it take Ice House America to manufacture and deliver an Ice House?
Manufacturing and delivery usually take 4 to 6 weeks from the date ordered.
- Do I need any employees to run my ice vending business?
It’s up to you. The unit needs to be visited weekly to collect money, sanitize and to ensure everything is operating as it should. With remote monitoring, many issues can be handled offsite.
- What type of ongoing support is provided?
After the 12-month warranty period expires, ongoing technical support is provided through North Carolina Icehouse, LLC. For more information, call Kirk Parker at (919) 832-7300 or email us.
